FAQ's ScoreCEO

Default solution folder, feel free to edit or delete it.

" Can user calendar's be shared to see each other's schedule? "
The Admin role can see what everyones to do's are or tasks scheduled, but each person that is not an admin only see's what is their appointments. ...
Fri, 24 Jun, 2016 at 9:29 AM
Can the color scheme of the software and affiliate portal be customize?
Not at this time but later on in the year there will be a choice of themes to choose from.
Fri, 24 Jun, 2016 at 9:30 AM
" Is the speed expected to improve once the platform passes the beta testing phase?"
Yes we are working on this right now this week we upgraded our servers and we are working on all performance bottlenecks in order to streamline the code a...
Fri, 24 Jun, 2016 at 9:31 AM
How do you delete a payment plan?
You cannot at this time, we will add fucntionality after mvp to deactivate the plans so they do not show in the billing data review as options
Tue, 11 Oct, 2016 at 8:19 AM
What triggers the start date. the day the contract is signed or initial payment is made or dispute date
The start billing date is set by the consumer in the Billing data review consumer workflow step. The contract signed date is set when the lead signs th...
Tue, 11 Oct, 2016 at 8:23 AM
How does the CRO track consumer upcoming billing and dispute dates?
We have a 2 billing widgets will identify whom has failed their payments or are past due.  We have also provided you with a cases to be processed...
Tue, 11 Oct, 2016 at 8:26 AM
What information appears on the web to lead form? Can I add more information?
The information that will appear on the web to lead form is the following First Name Last Name Email Phone Number Zip code Currently t...
Wed, 13 Jul, 2016 at 5:20 PM
What stops a New Lead Nurturing Campaign?
These are the criterias that stop a lead nurturing campaign.    The campaign has completed was switched to lost sale Lead Opts Out Lead ...
Tue, 11 Oct, 2016 at 7:02 AM
How to stop a Consumer or Lead from login to the customer/lead portal?
You can always deactivate the consumer/leads access to the customer portal by doing the following: 1. Login to ScoreCEO 2. Click on Lead/Con...
Tue, 11 Oct, 2016 at 8:29 AM
What is ScoreCEO's Security and Encryption?
The application is using SSL certificate(SHA-256) between the application and web browsers. While the the data source  is using azure cloud security ...
Fri, 28 Jul, 2017 at 10:59 AM