The Notice of Account Update (NAU) keeps your customers informed about the status of their credit dispute process. With ScoreCEO, you can quickly generate and send this notice after each dispute round—ensuring compliance and transparency.

This step-by-step guide walks you through how to send a Notice of Account Update directly through your ScoreCEO portal.

✅ What You’ll Learn:

  • How to locate and update a customer file

  • How to access the letter creation area

  • How to send or resend a Notice of Account Update (NAU)

  • How to manage NAU while updating disputes

Step-by-Step Instructions

1. Log into ScoreCEO

Go to: https://beta.scoreceo.com/
Enter your login credentials and click Login.

2. Locate the Customer

Use the search bar or customer list to find the client you want to send a Notice of Account Update for.

? Tip: NAUs are usually sent after each dispute round. You can also send a previously generated notice if needed.

3. Open the Customer File

Click on the name of the customer to open their file.

4. Click “Create Letter”

Once the customer’s file is open and any necessary updates are completed, click “Create Letter.”


5. Choose the Letter Type

Select the type of letters you want to generate.

6. Use the NAU Feature

If you’re ready to send the Notice of Account Update without creating new dispute letters, click:
“Save and Send NAU”

? If you’re continuing with dispute processing (e.g., a new round), complete your letters first, update the scores, and then send the NAU.


7. Email the Notice

Make sure the checkbox for “Email Notice of Account Update” is selected.

8. Click “Print All”

Click “Print All” to save the NAU, send it by email, and print the dispute letters if applicable.

? Why It Matters

Sending NAUs after each dispute round helps:

  • Maintain customer trust and transparency

  • Improve communication between your team and clients

  • Meet credit repair compliance standards

? Pro Tip

If you ever miss sending a notice, you can go back to the Create Letter section and select a previous NAU to resend it—no need to start a new dispute.